Visual Clicks Agency is committed to delivering high-quality digital marketing, website design, and graphic design services. Our refund policy is designed to ensure a fair and transparent process for our valued clients. Please read the following terms carefully before availing of our services.

1. General Refund Guidelines

• Due to the nature of our digital services, all sales are considered final. However, we understand that exceptional circumstances may arise.

• Refunds will only be considered if the service has not been started or if we fail to deliver as per the agreed-upon terms.

2. Eligibility for Refunds

You may be eligible for a partial or full refund under the following conditions:

• Service Not Initiated: If you request a refund before any work has commenced, a full refund may be issued.

• Non-Delivery of Service: If we fail to deliver the service within the agreed timeline without valid justification, you may be eligible for a refund.

• Quality Concerns: If the final output significantly deviates from the agreed specifications and our revision attempts fail to rectify the issue, a partial refund may be considered.

• Duplicate Payment: In case of accidental duplicate payments, a full refund will be processed.

3. Non-Refundable Services

Refunds will not be issued under the following circumstances:

• If the project has already been initiated and substantial work has been completed.

• If delays occur due to client-side issues, such as lack of timely approvals, incomplete information, or missed communication.

• If the refund request is made after 14 days of project completion.

• For customized services that involve third-party costs (e.g., domain purchases, paid plugins, or software licenses).

• If the client changes their mind after the service has started.

4. Refund Process

• All refund requests must be submitted in writing with valid reasoning and supporting evidence.

• Refunds will be processed within 5-7 business working days after approval.

• The amount will be credited to the original payment method.

5. Modification of Policy

Visual Clicks Agency reserves the right to modify or update this refund policy at any time. Any changes will be communicated via our official website.

For any privacy-related inquiries, please contact us at

Contact Number: +91 8638481612, +91 9613359330

Email Address: contact@visualclicksagency.com

Address: House No-1, Kripa Sindhu Road, Commerce To Zoo Tiniali Road, Near Usha Court, Guwahati, 781024, Assam India